Returns & Exchanges
We want every piece to feel right at home. If it doesn’t, here’s how we make it easy.
14-day exchanges on items from our Toronto store · Damaged? Tell us within 5 days · Every return starts with one email: info@alternity.ca
Items from our Toronto store
- Exchange or store credit within 14 days of purchase or delivery
- Items must be unused, in original condition and packaging
- We don’t offer refunds — exchanges and store credit only, except for damaged or incorrect items
- Exchanges are also welcome in person at 333 Bloor St W
Not exchangeable
- Books, tarot & oracle decks
- Opened food, teas, and consumables
- Body jewelry, yoni eggs, and personal hygiene pieces
- Gift cards
Damaged or incorrect?
- Email us within 5 days of delivery with your order number and a photo
- We’ll make it right — replacement, credit, or refund, at no cost to you
Pieces shipped by our makers
- Items that ship directly from a maker follow that maker’s own policy — summarized below
- Approved returns travel straight back to the maker — we provide the address when we arrange it
- Always start with us, never the maker: info@alternity.ca
Espe Vegan ▾
- Returnable within 30 days, unused and in original packaging
- A return authorization number is required — we arrange it for you
- Return shipping is at your expense, prepaid and tracked
Kivo Red Light Therapy ▾
- Panels: returnable within 30 days in as-new condition, original packaging
- Masks and worn wellness devices: final sale for hygiene reasons
- Manufacturer warranties of 2–5 years apply by model — warranty claims also start with us
Kwosel ▾
- Each piece is handmade by the artist — exchange options are confirmed with the maker case by case
- Damaged on arrival? Email us within 5 days with photos and we’ll arrange it
Natural Earth Paint ▾
- Returnable within 30 days, unopened and unused
- Return shipping is at your expense; original shipping isn’t refunded
- Liquid paints damaged by winter freezing aren’t returnable — consider timing cold-season orders
Scoria ▾
- Full refund within 14 days of delivery, or exchange / store credit within 30 days
- New and unused, with original packaging and tags
- Return shipping is at your expense
WAANDS ▾
- Final sale — as intimate wellness pieces, they can’t be returned or exchanged
- Damaged on arrival? Email us within 5 days with photos and we’ll arrange a claim
Maker policies are summaries and may evolve — we confirm the current details every time we arrange a return.
How to start
- Email info@alternity.ca with your order number and what’s going on
- We’ll confirm the path and where your piece travels back to
- Unless an item arrived damaged or incorrect, return shipping is at your expense — tracked service recommended